Intensity Casino Terms & Conditions

These Terms & Conditions explain the general rules that apply when you access or use Intensity Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you acknowledge that you understand and agree to these terms, as well as any additional rules displayed for particular services, games or promotions.

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1. General terms and acceptance

These Terms & Conditions apply to your use of the Intensity Casino website, platform, games and related services. They should be read together with any other rules, notices or policies shown on the website, including information about privacy, responsible gambling, promotions and specific games. If there is a conflict between these terms and a specific rule for a game or promotion, the specific rule may apply to that game or promotion.

In this review

By accessing or using Intensity Casino, you confirm that you have read these terms and agree to follow them. If you do not accept any part of the terms, you should not use the website or its services. These terms may be updated from time to time to reflect changes to the website, applicable requirements, technology or business practices. The current version published on the website will apply to future use.

You are responsible for checking the website and keeping up to date with changes. Continued use after an update is published may be treated as acceptance of the revised terms. Some services may also be subject to extra conditions, eligibility requirements or instructions presented before use.

Eligibility and lawful use

You must only use Intensity Casino where online gambling is lawful for you. You are responsible for understanding and complying with the laws that apply in your location. You must meet the applicable minimum age requirement and provide accurate information when requested. Intensity Casino may restrict access where a person is not eligible, cannot complete required checks or appears to be located in a jurisdiction where the service is unavailable.

Use the website only for lawful, personal entertainment purposes.
Do not use the service on behalf of another person or allow another person to use your account.
Do not attempt to bypass location, age, identity, security or account controls.
Do not use the platform for fraud, money laundering, abuse, manipulation or any other unlawful activity.
Do not interfere with the website, its games, software, servers or security systems.

2. Accounts, verification and account security

Where an account is required, you must provide information that is complete, accurate and current. This may include information used to confirm your identity, age, location and payment ownership. Intensity Casino may ask for supporting documents or other information before allowing certain account functions, processing transactions or continuing to provide services.

You must keep your account details up to date and tell Intensity Casino if information changes. You are responsible for protecting your username, password, security codes and other account credentials. Do not share them with anyone. If you suspect that your account has been accessed without permission, contact the available support channel through the website as soon as possible and change your credentials where possible.

Each person should have only one account unless Intensity Casino expressly permits otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed. Intensity Casino may also suspend or restrict an account while it investigates unusual activity, failed verification, payment concerns, suspected breaches or other risks.

Suspension and closure

You may request closure of your account in accordance with the available account or support process. Intensity Casino may suspend, limit or close an account where it considers that these terms, applicable law, game rules or promotional conditions may have been breached. Action may also be taken where information cannot be verified, a payment is reversed, activity presents a security or integrity risk, or continued access is not appropriate.

If an account is closed or restricted, you must not create or use another account to avoid that action. Any remaining balance will be handled in line with applicable requirements, account checks, payment rules and the circumstances of the closure. Intensity Casino may retain information where required for security, legal, regulatory, dispute-resolution or responsible gambling purposes.

3. Deposits, wagering and withdrawals

You may use only payment methods made available on the website and in your own name, unless another arrangement has been expressly approved. You confirm that you are authorised to use the payment method and that funds used for gambling are lawful and available to you. Payment transactions may be subject to checks, processing requirements, limits and conditions shown at the time of the transaction.

You should check all transaction details before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or returned where information is incomplete, a payment provider does not approve it, verification is outstanding, technical issues occur or a transaction appears unusual. Intensity Casino does not guarantee that every payment method will always be available.

Funds in your account must not be used for unlawful purposes or to support activity that is fraudulent, abusive or intended to circumvent controls. Intensity Casino may request information about the source or ownership of funds where appropriate. You must not deposit more than you can afford to lose, and you should consider setting personal limits before playing.

Games and results

Games must be played according to the rules displayed for each game. Results determined by the applicable game system are final, subject to correction of an obvious error or a technical issue. If a game is interrupted, displayed incorrectly or affected by a system fault, Intensity Casino may review the event and take reasonable steps to correct the issue.

You should not rely on a website display, message or account balance that appears to contain an error. If you identify an incorrect result, balance or transaction, stop using the affected service and report the issue through the available support channel. Intensity Casino may void or adjust transactions affected by a proven technical or administrative error, subject to applicable requirements.

4. Promotions, content and responsible use

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own terms, eligibility requirements, expiry conditions and any wagering or withdrawal rules displayed with the offer. You should read those terms before accepting or using a promotion. If an offer is not available to you, you must not attempt to claim it through another account or by providing misleading information.

Intensity Casino may change, suspend or withdraw a promotion where permitted, including where there is an error, technical problem, suspected abuse or a change in availability. Promotional benefits are not a substitute for cash and may be subject to restrictions. Only one promotion should be used in accordance with its stated conditions, and promotional activity must not be combined with conduct intended to manipulate game outcomes or platform systems.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing and stop when that budget is reached. Never gamble with money needed for household expenses, bills or other important commitments. Avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Set deposit, spending or session limits where tools are available.
Take regular breaks and keep track of time spent playing.
Do not chase losses or increase stakes to try to recover money.
Use available self-exclusion or account restriction options if gambling is no longer enjoyable or controlled.
Seek independent support if gambling is causing financial, emotional, relationship or other harm.

You are responsible for making use of available responsible gambling tools and for seeking help when needed. Information on support services and account controls may be available through the website. If you believe you may be gambling beyond your limits, stop playing and use the relevant restriction or support options.

Website content and availability

The website may include text, graphics, software, trademarks and other content belonging to or used by Intensity Casino or its partners. You may use that content only for personal access to the services. You must not copy, modify, distribute, reverse engineer, scrape or commercially exploit website content without permission.

Intensity Casino aims to keep the website available and accurate but does not promise uninterrupted access or that every feature will always be free from errors. Maintenance, updates, network issues, third-party services and events outside reasonable control may affect availability. Nothing in these terms excludes rights or protections that cannot lawfully be excluded under applicable Australian law.

Privacy and enquiries

Personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling and legal or compliance purposes, as described in that policy.

If you have a question, notice an account or transaction issue, or wish to raise a complaint, use the support or contact options displayed on the Intensity Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. These terms are intended to be read fairly and consistently with applicable Australian consumer and gambling requirements.