Privacy Policy

Intensity Casino respects your privacy and aims to handle personal information fairly, securely and transparently. This Privacy Policy explains what information an online casino website may collect, why it is used, how it may be shared, how it is protected and the choices available to players in Australia. By using the website or creating an account, you acknowledge that information may be handled as described below.

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Information we may collect

When you browse the website, register an account or use casino services, Intensity Casino may collect information that identifies you or relates to your activity. The information collected depends on the services you use, the functions available on the website and the legal and operational requirements that apply to online gambling services.

In this review

Account details

Account information may include your name, date of birth, residential details, contact information, username, account credentials, communication preferences and other details supplied when you create or manage an account. We may also keep records of your requests, messages, complaints and communications with customer support. This information helps us create and maintain your account, provide assistance and communicate important service information.

Verification information

To help confirm your identity, age and eligibility to use the service, we may request verification information or documents. This may include identity documents, evidence of address, information about the source of funds where appropriate and records of checks completed during an account review. Verification information is handled for account security, anti-fraud purposes and compliance with applicable requirements.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagering activity, account balances, transaction dates, payment methods and related payment checks. Payment providers may process payment information under their own privacy policies. Transaction records may be retained for account administration, security, dispute handling, fraud prevention and legal obligations.

Device and usage data

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, access times and information about how you use the site. We may also collect information about connections, errors and security events to maintain reliable services and protect accounts.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other service partners. We may combine this information with details supplied by you to verify activity, assess risk, prevent misuse and provide the requested services.

How and why information is used

Personal information is used for purposes connected with operating, securing and improving the website and casino services. The purposes may include:

Creating, administering and securing your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age and account details.
Carrying out anti-fraud, anti-money-laundering, responsible gambling and other security checks.
Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
Meeting legal, regulatory, tax, record-keeping and other obligations that apply to the service.
Maintaining, testing and improving website performance, features and security.
Understanding general website use through aggregated or otherwise permitted analysis.
Sending service messages, account notices and other essential communications.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

Some processing is necessary to provide the service or meet an obligation. Other processing may rely on your consent, such as certain marketing communications. Where consent is used, you may withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal or processing that can continue on another lawful basis.

Sharing information

Information may be shared with trusted providers that help operate the website. These providers may include payment processors, identity and verification services, fraud prevention services, hosting and technology providers, customer support services, communications providers and professional advisers. Providers are expected to handle information only for relevant services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud or unlawful conduct; respond to valid legal requests; or comply with applicable obligations. If business operations change, information may be transferred as part of a reorganisation, sale or similar transaction, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain security, understand website usage and help deliver relevant communications. Some cookies are essential for the site to work properly, while others support analytics, preferences or service improvements. Cookies may collect information about your browser, device and activity on the website.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended and some preferences may not be saved. Browser controls may not remove information already collected, so you should also use any available website privacy choices where applicable.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and confidentiality requirements for staff and service providers. No website, internet connection or electronic storage method can be guaranteed to be completely secure.

You should choose a strong password, keep your login information confidential and avoid sharing account credentials. If you believe that your account or personal information may have been compromised, contact support as soon as possible so the matter can be considered and appropriate steps can be taken.

How long information is kept

Information is kept for as long as reasonably necessary for the purpose for which it was collected, including account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. This may include transaction, verification, security and communications records.

When information is no longer required, it may be securely deleted, anonymised or disposed of, subject to technical, legal and operational requirements. Closing an account does not necessarily result in immediate deletion of every record. Information may remain available for required checks, investigations, audits or legal obligations.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You may ask for access to your information, request correction of information that is inaccurate or incomplete, ask for deletion where deletion is permitted and withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.

How to exercise your rights

To exercise your data rights, contact support@intensity-casino.click. Please describe your request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to confirm your identity before disclosing, changing or deleting personal information. This helps protect accounts and prevent unauthorised access.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, outdated or incomplete.
Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
Marketing consent: withdraw consent to promotional messages by contacting support@intensity-casino.click or using an available unsubscribe option.
Privacy concerns: contact support@intensity-casino.click if you believe your information has been handled incorrectly or insecurely.

A request may be limited or declined where responding would affect another person's privacy, compromise security, interfere with fraud prevention or conflict with an obligation to retain information. If deletion is not possible, we will explain the general reason where appropriate. Service and account-related communications may still be sent when necessary to manage your account, even if you opt out of marketing.

Marketing preferences

You can withdraw consent to marketing at any time by contacting support@intensity-casino.click or using an unsubscribe function included in a promotional message. Opting out of marketing does not usually stop essential communications, such as security notices, account messages, transaction updates or information needed to provide the service.

Policy updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will apply when you use the website after it has been published. We encourage players to review this page occasionally so they remain aware of how information may be handled.

If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how your information is used, contact support@intensity-casino.click. Please include relevant details in your request, but do not send unnecessary sensitive information. We will consider your request and take reasonable steps to respond in line with applicable requirements and the nature of the request.

This Privacy Policy provides general information about privacy practices. Other notices, account terms or service-specific information may apply where relevant. If there is any uncertainty about how your information is handled, players should contact support@intensity-casino.click before providing additional personal information.